Contract
Terms of use and sale
These Terms of use and sale (“Terms”) govern access to and use of the joliq.fr website and the JoliQ mobile app (the “Service”), published by Romain Mathieu (the “Provider”).
By accessing the Service or subscribing to a paid offer, you (the “User” or the “Customer”) accept these Terms without reservation. If you do not accept these Terms, you must not use the Service.
Related documents: legal notice · privacy · cookies.
1. Definitions
- Service: a mobile app that reads a screenshot of a text / dating-app thread and suggests replies to send, plus the joliq.fr website. JoliQ is not a matching service or a messenger.
- Free offer: limited free access of 3 analyses per install. One suggested line is shown clearly; the others, already generated, stay blurred.
- Pro offer: a paid subscription (labelled “Premium” / “JoliQ Pro” in the app and stores) unlocking unlimited analyses and every suggested line without blur, according to the subscription screen in force.
- User Content: conversations, screenshots, messages and data that you import, create or store through the Service.
2. Purpose of the Service
JoliQ provides a software tool to help you write the next message: you send a screenshot of the chat (compressed on the device), and the Service suggests several replies. JoliQ is not a dating, matching or messaging service, nor psychological, legal or relationship advice. Results (replies, advice) are provided “as is” and may include approximations. The analysis is produced by an artificial intelligence model (OpenAI) from the screenshot or text you submit, via our backend; otherwise by a local engine.
The Provider does not guarantee any relational, romantic or social outcome. You must reread every suggestion before sending it.
3. Eligibility
Before any generation, you declare whether you are 18 or over. A user under 18 may use the Free offer: the Service then caps the register (teasing, no double meanings). Paid subscriptions are reserved for people able to contract (in practice, 18 or over). Use for unlawful purposes, harassment, identity theft, non-consensual manipulation of third parties, or importing conversations involving a minor, is prohibited.
You are solely responsible for the lawfulness of the Content you import (third-party conversations, screenshots, other people’s personal data) and for respecting the secrecy of correspondence.
4. Licence of use
The Provider grants you a personal, non-exclusive, non-transferable and revocable licence to use the Service in accordance with its purpose. It is prohibited to: reverse-engineer abusively outside legal exceptions, extract the Service to create a competing service, overload the infrastructure, circumvent Free/Pro limits, or use the Service to spread malware or unlawful content.
5. User Content
Your Content remains yours. You grant only the minimum technical licence needed to display and store the Service locally and, when you run an analysis, to transmit the screenshot (and/or the thread text) to OpenAI to carry out your request. Details: privacy policy.
The Provider is not responsible for the loss of data stored only on your device in case of uninstall, device change, failure, or voluntary deletion.
6. Free offer and Pro offer
6.1 Free
The Free offer is free of charge, with no commitment, and may be changed. As displayed in the app at the date of these Terms:
- 3 analyses in total per install, then Pro access to continue
- several replies are generated; only one is shown clearly, the others stay blurred
- a short reading tip may come with the result
The Pro paywall may open from settings, when the Free quota is used up, or when you tap a blurred reply.
6.2 Pro — nature of the contract
The Pro offer is a subscription contract for a digital service (labelled Premium / JoliQ Pro in the app and stores). It unlocks, according to the subscription screen in force: unlimited analyses, and every suggested line visible without blur.
Prices, period, renewal and cancellation terms are those displayed by the App Store or Google Play before purchase. They prevail in case of any discrepancy with marketing claims. An indicative catalogue may appear in the app; the amounts actually charged are those of the store, in the local currency, taxes included under applicable rules.
On iOS, Apple’s Licensed Application End User License Agreement also applies. Purchase restoration is available in the app.
7. Payment, stores and providers
Payments are processed by Apple and/or Google, via RevenueCat as a technical entitlements intermediary. Apple, Google and RevenueCat terms apply to payment processing in addition to these Terms. We do not store full card numbers.
In case of payment failure, fraudulent dispute or abusive chargeback, Pro access may be suspended.
Purchase restoration is available in the app, in accordance with store rules.
8. Right of withdrawal (EU/EEA consumers)
Under Articles VI.47 et seq. of the Belgian Code of Economic Law and Directive 2011/83/EU, the consumer generally has 14 days to withdraw from a distance contract.
Exception — digital content / started service: for digital content not supplied on a tangible medium and/or services whose performance has begun with your express prior agreement, and once you have acknowledged losing your right of withdrawal (confirmation at Apple or Google checkout where applicable), the right of withdrawal may no longer apply once Pro access is activated (Art. VI.53 CDE).
Refunds of in-app purchases are in practice handled by Apple or Google under their rules. You may also write to contact@joliq.fr; we will point you to the applicable store procedure.
9. Termination and refund
You may cancel the Pro subscription at any time from the subscription settings of your Apple or Google account. Cancellation takes effect at the end of the period already paid: no pro-rata refund is due for a started period, except (i) a contrary legal duty, (ii) a valid exercise of the right of withdrawal, (iii) the store’s refund policy, or (iv) a commercial gesture by the Provider.
The Provider may terminate or suspend access in case of a serious breach of the Terms, fraud, unlawful use, or a security imperative, with notice where reasonably possible.
10. Availability, changes
The Service is provided under an obligation of means. No availability rate (SLA) is guaranteed on the consumer offer. The Provider may change, interrupt or withdraw features, including Free, for maintenance, security, compliance or product evolution.
11. No absolute warranty
To the extent permitted by law, the Service is provided “as is” and “as available”. The Provider does not warrant that the Service will be free of errors, that the analysis will be accurate, that the proposed reply will be appropriate to your situation, or that it will produce a relational effect. You must reread every suggestion before sending it.
Nothing in these Terms excludes the mandatory statutory warranties that benefit the consumer (conformity of the digital service, etc.).
12. Limitation of liability
To the maximum extent allowed by Belgian and EU law:
- the Provider is not liable for indirect damage, loss of chance, loss of local data, lost profit, reputational harm, relational consequences, or damage resulting from non-conforming use;
- the Provider’s total liability in a dispute related to the Pro offer is limited to the total amount paid by the Customer during the twelve (12) months preceding the triggering event;
- no limitation applies in case of fraud, wilful misconduct, harm to physical integrity, or other cases where the law forbids limitation.
13. Indemnity
You will indemnify the Provider against any third-party claim arising from your User Content or an unlawful use of the Service, unless the claim results exclusively from the Provider’s fault.
14. Intellectual property
JoliQ, the code, the design and associated marks remain the property of the Provider or its licensors. Your Content remains yours.
15. Personal data
The processing of personal data, including transmission of the screenshot or text to OpenAI during an analysis, is described in the privacy policy.
16. Force majeure
Neither party is liable for a failure due to a force majeure event under Belgian law (disaster, widespread Internet outage, act of public authority, unavailability of the Apple or Google stores, etc.).
17. Changes to the Terms
The Provider may change these Terms. The version in force is the one published on this page with its update date. For Pro subscribers, a material adverse change may be notified; you may cancel before it takes effect if you do not accept the new version.
18. Governing law — disputes — mediation
The Terms are governed by Belgian law. Mandatory consumer-law provisions of the EU consumer User’s country of residence remain applicable.
Before any court action, contact contact@joliq.fr. The consumer may refer the matter to the Consumer Mediation Service (mediationconsommateur.be). Subject to mandatory rules, the courts of the judicial district of Hainaut (Charleroi division), Belgium, have jurisdiction.